Delivering Japanese products to the world, direct from Japan!

Terms and Conditions

Welcome!
Jzool.com, Jzool-Agent and/or its affiliates ("Jzool, Jzool Websites, Our Site, These Sites") provide website features to you subject to the following conditions. If you visit or shop at jzool.com (Jzool.com) or agent.jzool.com (Jzool-Agent), you accept these conditions. Please read them carefully. In addition, when you use any current or future Jzool service or business (e.g., Your Account, Gift Certificates, etc.) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY

Please review our Privacy Policy, which also governs your visit to Jzool, to understand our practices regarding the private information we collect from you.

ELECTRONIC COMMUNICATIONS

When you visit any Jzool Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically by email or through notifications on this site. You agree that all agreements, notices, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the property of Jzool or its content suppliers and protected by Japanese and international copyright laws.

LICENSE AND SITE ACCESS

Jzool grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Jzool.
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents;
any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Jzool. You may not utilize html framing to enclose any proprietary information of Jzool without express written consent.
You may not use any meta tags or any other "hidden text" utilizing Jzool's name or trademarks without the express written consent of Jzool.
Any unauthorized use terminates the permission or license granted by Jzool.
You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Jzool so long as the link does not portray Jzool, or its products or services in a false, misleading, derogatory, or otherwise offensive matter.
You may not use any Jzool logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

Accounts on Jzool Websites are interlinked. Signing up through either of the sites will automatically give you access to the other.
If you use any Jzool Website, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Jzool does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method.
If you are under 18, you may use Jzool Websites only with involvement of a parent or guardian. Jzool reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT

Visitors may post reviews, comments, photos, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. Jzool reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Jzool a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Jzool and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Jzool for all claims resulting from content you supply. Jzool has the right but not the obligation to monitor and edit or remove any activity or content. Jzool takes no responsibility and assumes no liability for any content posted by you or any third party.

COPYRIGHT COMPLAINTS

Jzool respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us immediately.

Articles pertaining to your use of Jzool.com

PURCHASE CONTRACT

When you place an order through Jzool, you will receive a message notifying you of the fact. However, the purchase is only considered conclusive when Jzool or the seller responsible for the ordered items (Seller) sends a message notifying you that the order has been "accepted".

Please note that Jzool reserves the right to decline or cancel orders that are found or suspected to be fraudulent or insincere in nature at any point.

TRANSACTIONS WITH SELLERS

All purchases you make on Jzool are considered to be direct transactions between you and the Seller. Except in cases where Jzool is the Seller, Jzool shall not be responsible for such transactions. Any issues or disputes associated with such transactions shall be resolved between you and the seller directly.

REFUNDS AND RETURNS

Policies governing refunds and returns differ with each Seller. Please make sure to read the respective policies of the Seller which you intend to buy from. In the event that a refund is approved by a particular seller, the refund will be made using the same payment method as when the item was purchased (either Paypal or credit card). There will be no interest on the refund.

TRANSFER OF TITLE AND RISK

Title and risk of loss for all items purchased on this site pass to you when the Seller hands over the shipment to the carrier.

PRODUCT DESCRIPTIONS

Jzool will strive to be as accurate as possible. However, Jzool does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Articles pertaining to your use of Jzool-Agent

PURCHASING THROUGH JZOOL-AGENT

Jzool-Agent offers only to purchase products from Japan on your behalf. All purchases are made under your responsibility. We do not make any claims as to the quality or reliability of any products purchased through Jzool-Agent.

We reserve the right to decline purchase of pornographic goods, dangerous goods, prohibited goods and any other goods we deem inappropriate for shipment.

We consider requests placed through us to be requests to purchase a "specific product" and not to purchase from a "specific store". We reserve the right to obtain requested products from alternative sites if they are not available at the site you specify.

SHIPPING AND RETURNS

Shipping and returns for Jzool-Agent shall be governed by Jzool-Agent's Shipping and Returns Policy

YOUR OBLIGATION TO GO THROUGH WITH THE PURCHASE

Your obligation to go through with the purchase begins when the status of your order changes to "Confirmed".

Any requests canceled thereafter will not be eligible for a refund.

INABILITY TO PROCESS REQUESTS

Sometimes your requests may not be able to be processed due to stockouts and unforseen circumstances.

TRANSFER OF TITLE AND RISK

Title and risk of loss for all items purchased on this site pass to you when Jzool-Agent hands over the shipment to the carrier.

PRODUCT WARRANTIES

The product you purchase may come with a manufacturer's warranty. However such warranties are usually only valid in Japan. If you wish to claim such a warranty Jzool-Agent can send the product to the manufacturer on your behalf for a fee. However, in such cases you will have to send the product back to Japan at your own expense.

PRODUCT DESCRIPTIONS AND TRANSLATIONS

Jzool-Agent offers automatic third party translation services provided by Google and/or Microsoft to facilitate your shopping experience. However, we do not vouch for the accuracy of translations. Neither will we take responsibility for any inconvenience or damages resulting from the inaccuracy of translations we offer.

CHARGES TO YOUR CREDIT CARD

With respect to items sold by Jzool-Agent, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Jzool-Agent. Your purchases from third-party sellers using Jzool-Agent Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.

ACCOUNT SUSPENSION AND TERMINATION

Jzool reserves the right to suspend or terminate customer accounts without notice when the customer is found or suspected to have violated these Terms; when the customer does not login for a prolonged period of time; and in cases where the customer attempts to login with an incorrect password multiple times.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

Jzool and its Sellers SHALL NOT BE HELD ACCOUNTABLE FOR ANY INCOVENIENCE, DAMAGE, OR HARM CAUSED DIRECTLY OR INDIRECTLY THROUGH THE PURCHASE AND USE OF PRODUCTS AND SERVICES OFFERED ON Jzool. YOU AGREE TO PURCHASE PRODUCTS AND SERVICES ON Jzool AT YOUR OWN RISK.

THESE SITES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THESE SITES ARE PROVIDED BY Jzool and its Sellers ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. Jzool MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THESE SITES OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THESE SITES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SITES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Jzool.com, Jzool-Agent and Sellers DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Jzool DOES NOT WARRANT THAT THESE SITES; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THESE SITES; THEIR SERVERS; OR E-MAIL SENT FROM Jzool ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Jzool and its Sellers WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THESE SITES OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THESE SITES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

SERVICE CHANGE, DISRUPTION AND TERMINATION

Jzool reserves the right change or terminate part or all of its services at its discretion.

Jzool reserves the right to conduct system maintenance (which may result in a disruption or termination of some or all services on this site) at any time without prior warning or notification.
Such maintenance may be carried out to respond to increased traffic; address program or security issues; and to maintain or improve the general customer experience.

APPLICABLE LAW

By visiting Jzool.com or Jzool-Agent, you agree that the laws of Japan, without regard to principles of conflict of laws, will govern these Terms and Conditions of User and any dispute of any sort that might arise between you and Jzool. The United Nations Convention on Contracts for the Sale of International Goods (CISG) does not apply to this Agreement.

DISPUTES

The Tokyo District Court shall be the designated venue for any dispute relating in any way to your visit to Jzool Websites or to products or services you purchase through Jzool.

COPYRIGHT

All content included on Jzool Websites, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Jzool or its content suppliers and protected by Japanese and international copyright laws. The compilation of all content on this site is the exclusive property of Jzool-Agent and protected by U.S. and international copyright laws. All software used on this site is the property of Jzool or its software suppliers and protected by Japanese and international copyright laws.

POLICY MODIFICATION, AND SEVERABILITY

This and other policies govern your visit to Jzool. Jzool reserves the right to make changes to the respective policies and these Terms and Conditions at any time. If any part of these Conditions of Use shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.